Policy
from the Store
Shipping and delivery
How it works
Our store is committed to ensuring that your shopping experience is easy and convenient. After payment confirmation, your order will be prepared and shipped within 48 hours by the Post Office. We offer fast and secure shipping options, with delivery times varying depending on your location. To check the My Orders page or request the tracking code through contato@soulsecret.com.br .
Returns
How it works
Our goal is to ensure your complete satisfaction with the products purchased from our store. If for any reason you are not completely satisfied with your purchase, we accept returns within 7 calendar days from the date of delivery. Returned products must be in their original packaging, with all seals, and in new condition. To start the return process and get more information on how it works, please contact us at contato@soulsecret.com.br .
Exchanges
How it works
If your order has arrived damaged, we will exchange the product as long as it is in its original packaging and shows no signs of use, within 15 calendar days from the date of delivery. If these requirements are met, we offer the option of exchange or full refund of the amount paid. To start the exchange process and obtain more information, contact our customer service at contato@soulsecret.com.br .
Legal Notice
Our policy
Thank you for choosing Soul Professional to care for your hair. We are committed to providing quality products and exceptional service to our customers. To this end, it is important to note that all information contained on this website is for informational purposes only in order to provide clear guidance on the proper use and management of the products purchased from our store. We are here to ensure a smooth and satisfying shopping experience.
Privacy
Your safety
The privacy and security of your information is of the utmost importance to us. All personal information provided during the purchase process will be treated with the highest level of confidentiality and only used to process your order and improve your shopping experience. We will not share your information with any third parties without your consent.