We partner with the Post Office and renowned transport companies, solid and capable of ensuring that your merchandise arrives quickly and safely at its destination, at internet speed.

Coverage

We cover the entire national territory.

Types of shipping

Flat rate shipping: Flat rate shipping is a shipping method where the shipping cost remains constant, regardless of the recipient's location within the service areas.

Tracking

You can track your order at any time after it has been shipped. Here's how: check your order status directly in the MY ORDERS menu after logging into your account on our website, then simply click on track delivery and you'll be able to follow your order.

Delivery

The delivery time starts counting after your order is shipped and is calculated in business days. Your delivery time is calculated according to the ZIP code provided, which can be found at the end of your order, right below the delivery address.

Delivery Times

Delivery times vary depending on the postal code and the shipping option chosen. You can check the available delivery times for your address when placing your order. Simply add a product to your cart and select "Checkout". You will be redirected to the "Shopping Cart" page, where you must enter the postal code of your delivery address. The available shipping options for your order will be automatically displayed. Just choose the one that best suits your needs!

Up to 3 delivery attempts will be made, and if none are successful, your order may be held for pickup at an agency or returned to Soul Professional.

Attention

• For all shipping methods, the order date is not included in the delivery time calculation; instead, the date your order is shipped (when we send it) is considered in business days. This timeframe may be altered during specific promotional periods.

• You can track your delivery on our website under "My Orders".

• You will receive email updates on the status of your order.

• Delivery dates are estimates and there may be slight delays due to external factors such as excessive rainfall, extreme risk areas, and rural zones.

• Up to 3 delivery attempts will be made, and if none are successful, your order may be held for pickup at an agency or returned to Soul Professional.